FAQs

📦 When will my order arrive?
Orders are processed with care and usually dispatched within 1–2 business days after payment is confirmed. Estimated delivery times are:
🇪🇺 Europe: approximately 5–10 business days
🌍 Other available destinations: delivery estimates are shown during checkout

Once your package is shipped, you’ll receive an email with your tracking number so you can follow your order step by step.

🌍 Do you offer international shipping?
Yes. We deliver to selected international locations. Available shipping options and destinations will be displayed automatically at checkout after you enter your address.

🔍 How do I track my order?
After your order leaves our facility, a tracking link and number will be sent to your email. This allows you to monitor your shipment online until it reaches your doorstep.

💳 Which payment methods are accepted?
We support secure and trusted payment options, including:
• Visa
• Mastercard
• BLIK

All transactions on moodskyse.com are encrypted and processed through secure payment gateways to protect your personal and payment information.

⏳ What if my delivery is delayed?
Delivery times may occasionally be affected by public holidays, courier delays, or unexpected circumstances. If your order has not arrived within the estimated timeframe, please contact us at info@moodskyse.com with your order number, and we will assist you promptly.

🔁 Can I return an item?
Yes. Returns can be requested within 30 days of delivery, provided the item is unused, undamaged, and returned in its original packaging. Please contact us before sending any items back so we can provide proper return instructions.

❗ What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect product, notify us within 7 days of delivery. Email your order number along with clear photos of the issue to info@moodskyse.com, and we will arrange a replacement, exchange, or refund at no additional cost.

💬 Need more help?
Our team is always ready to assist you.

JE VOUDRAIS Spółka z ograniczoną odpowiedzialnością
ul. Alpejska 12D, lok. 9, 04-628 Warszawa, Poland
📧 Email: info@moodskyse.com
📞 Phone: +48 662 947 318
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)